Passionate about Property Management Ltd Consulting Services for property management
Diane Nelson
Diane is amongst New Zealand’s knowledgeable practitioners on residential property management.
Diane’s passion for property management grew through her own experience of running a successful property management division in Northland. Her contagious enthusiasm for ‘getting it right’, enabled her rent roll to grow from 45 properties to over 500 properties under management.
Drawing on the knowledge of leading experts both in New Zealand and Australia and implementing sound systems into the rental division proved to Diane that ‘you always have something to learn’ and led to the success of the Rental Division. Not scared to take on the unknown and change the way ‘it’s always been done’ led her company to be one the leading property management divisions in Northland.
Passionate about passing on the knowledge and sharing her wealth of experience drawn from more than 13 years in the industry, Diane is able to educate Residential Property Managers on the best solutions for their office.
A conviction that Pro- Active Management rather than Re-active Management is the only way forward, Diane is delighted to share with you some tips and tricks that helped her achieve the Northland REINZ Outstanding Service Award on no less than 4 occasions during her property management career. A feat achieved by no other Real Estate Professional in Northland.
Being one of the first Accredited Property Managers in New Zealand and then continuing her education to complete the Diploma of Real Estate in 2005 becoming AREINZ, Diane believes in always working towards improving herself and her business.
Diane Nelson will teach, coach and graduate your property management staff to work effectively and stress free.
Listed below are a number of topics which can be jointly covered over a period of time, or a synopsis of some topics combined into a one full day training session.
Training sessions for property management staff
How to be in control and stay there
Risk Management and Legal Obligations
Training sessions for Business owners who already have a rent roll
What should you expect from your property management department
Monitoring progress, ensuring your team are doing what you think they are
Office audit and risk management tools reporting, trust accounting, overview
Understanding the Management & Tenancy Agreements
Time, Task and Desk Management
Department Systemisation and Quality Control
Building a Professional Department Image
Who are your clients, what do they want, how will you know?
Landlord/Tenant Induction and Expectation
Effective Tenant Selection Skills
Customer Service Standards and adding value
Checklists, reports, letters that work
Zero Tolerance Rent Control Skills & Technique
Principal reporting and effective meetings
Professional Property Inspections
Best Practice Repairs and Maintenance
Property Marketing Technique
Conflict Management Skills
Promotional and Marketing Tools Creation
Effective Tribunal Hearing Technique
Department Management and Leadership Skills
SERVICES AVAILABLE
Property Management Department systemisation A unique and workable solution to managing your information, including Systems and Procedures
Property Management Staff Training Individual training sessions for the needs of your department
Property Management Software Are you getting the most from your software?
Business Analysis Are you really sure you know what occurs in the department? Diane will research and delve into the smallest area to highlight potential risks. Are you getting the most from your software?
If you are interested in getting your department streamlined please contact Diane on dianen@rlinz.co.nz or 021 435574 for a no obligation quote today.
